Refund policy. Indoor 5 LLC has a no refund policy except in the case of a participant being unable to participate at Indoor 5 Soccer indefinitely. In the event that a participant is unable to participate temporarily a credit for future use will be given. Credits or refunds are only applied from the date of the request to the end of the program. Events prior to the request will not be counted towards a credit or refund.
A $25 per invoice fee will be charged for any refunds, even if a participant has not participated in a program. This fee covers credit card fees, waiver fees, and registration fees that are incurred by the facility when a participant signs up.
Make Up Classes. Make Up classes are available for all Lil Kickers and Skills Institute classes by scheduling through your DaySmart account. You are allowed 3 make up classes in one season though the app. If you require more than 3 make up classes you must contact the front desk for approval and assistance in scheduling. Up to 2 make up classes may be carried over to a new season as long as the participant is registered for the season. Make up classes do not carry over if the player is no longer registered.
Rescheduling Camps and Individual Sign Up Classes. For Camps and Individual Sign Up Classes (Such as Elite 5, Goalkeeper vs Striker, Goalkeeper Training, Futsal Training, Attacker vs Striker, etc.) we must be notified 24 hours prior to the program that a participant will not be attending. As long as proper notification is given the class may be rescheduled to a later date based on availability or a credit will be added to the account. Rescheduling or Credit will not be given without proper notification. In the event of an emergency then management may offer a credit after review.
No Make Up Games or Practices are Available for Leagues.
Facility Rental Deposit and Refund Policy (including Birthday Parties, Field / Court Rentals, Classroom Rentals). All rentals require a deposit. Deposits are fully refundable/creditable with a minimum of 48 hour notice of cancellation prior to the event. 50% CREDIT for future use will be given if notice is given between 47-24 hours of the event. No refund / credit will be given if cancellation is less than 24 hours. For special events such as Birthday Parties, Meetings, etc. where specific items were purchased for the event, the cost of these items will be deducted from the refund / credit along with a $15 purchasing fee.
Payment Policy.
- Classes, Camps, and Individual (House Team) League Fees require full payment prior to participation unless payment arrangements are made with the program manager.
- Team League Fees – A minimum $150 deposit is required when registering a team. Full team league fees are due before the 4th game of the season. Any team balance not paid for by this time will receive a $95 late fee to be added to the pre-existing league fees.
- $25 Annual Registration Fee – The Annual Registration Fee is required for all programs excluding Non School Day Camps / Summer Camps / Clinics.
In the event of non-payment a participant will be given notification either in person, through email, or text and given 48 hours to make payment arrangements or the participant will be removed from the program and will not be allowed to participate until unpaid balance is paid. In this event any money collected will not be refundable.
